Privacy Policy

1. Introduction

MowHQ ("we," "us," or "our") operates the MowHQ platform, a software-as-a-service application for lawn care and snow removal businesses. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, application, and services (collectively, the "Service").

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, phone number, business name, and billing information.

Customer Data: Business owners may store information about their customers, including names, addresses, phone numbers, email addresses, service history, and payment records. This data is owned by the business and processed by MowHQ on their behalf.

Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, device information, IP address, and browser type.

Uploaded Files: Documents, receipts, photos, and other files you upload to the Service are stored securely and associated with your account.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information (invoices, confirmations, reminders)
• Send administrative messages, security alerts, and support communications
• Respond to your requests and provide customer support
• Monitor usage patterns to improve functionality and user experience
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party companies that help us operate the Service, including Stripe (payment processing), Postmark (email delivery), and cloud infrastructure providers.
• Business Customers: If you use the customer portal, your service requests and account information are shared with the business that serves you.
• Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of MowHQ, our users, or others.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encryption at rest, secure password hashing, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. If you cancel your account, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal or regulatory purposes. Customer data stored by business owners is retained according to the business owner's instructions.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Export your data in a portable format
• Withdraw consent for data processing
• Object to or restrict certain processing activities
• File a complaint with a data protection authority

To exercise any of these rights, contact us at [email protected].

8. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising or tracking cookies. Analytics cookies, if used, are anonymized and used solely to improve the Service.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Effective Date" above. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

MowHQ
Email: [email protected]